Management Consulting
We are a full-service management consulting firm offering a wide range of professional and business expertise. Our goal is to exceed your expectations by adding value that will allow you to achieve your strategic and operational objectives. In addition to providing expertise in support of our case management, effective staffing and quality measurement and tracking software solutions, our professional staff has demonstrated expertise in improving strategic and operational performance in specialized areas:
¤ Human Rights
We help human rights agencies fulfill their mandate to protect the legislated rights of individuals by conducting investigation and mediation services. We also assist organizations to deal with allegations of discrimination or harassment in the workplace through mediation and investigation services as well as conflict resolution and team building measures. We conduct training and policy development services for organization related to human rights, workplace discrimination/harassment and diversity management.
¤ Human Resources
Our human resources consulting assist organizations with workforce planning to support organizational change as well as succession planning to ensure the continuing availability of skilled employees. This is supported with a practice in training/learning which assists employees in making the transition to a new culture, organization design or alternative form of delivery through knowledge, skill and competency building.
¤ Training Services
Successful companies are those whose employees are prepared and responsive and who view change as an opportunity rather than a problem. WGD can provide your organization with packaged or customized training materials and training delivery in order to enhance your employee’s productivity and problem solving abilitities. We have in-house Adult Education expertise to ensure that the most up-to-date AE methods are reflected in our training services, which include Management Training, Effective Case Management, Managing Workplace Conflict, Coaching, Team Building and Curriculum Development.
¤ Organization Planning, Reviews & Communication
Our services in organizational planning, reviews and communication assist organization to achieve successful change and improvement initiatives. We conduct reviews of organizations to assess the structure, operations and business processes and recommend enhancement to improve efficiency and service. Communication is also key to helping employees adapt to changing workplace or marketplace conditions. We will research, plan and implement entire organization-wide communication campaigns for mergers or acquisitions, downsizing, right-sizing, divestment of products or businesses and the introduction of new or different technology and processes. Our work is customized to achieve your goals within the context of your culture and marketplace.
¤ Case Management, Strategies, Planning & Implementation
WGD’s senior management consultants will undertake detailed analyses of business processes and programs to identify opportunities for streamlining and service improvements. We have assisted organizations with the renewal of policies, procedures and practices and in establishing standards to support enhanced case management and service delivery. The result for the organization is a reduction in the case inventory, reduction in case processing time and improved service to the customer.
¤ Quality Assurance
WGD staff will assist in developing quality assurance plans, methodologies and standards to support a comprehensive quality program. This involves a review of existing quality assurance measures, assessment of risks in existing processes and the development and implementation of a program to enhance the quality of products and services of the organization.
